idngoal Casino & Sportsbook Data Care

This page describes what we collect when you use idngoal and how we keep that data protected. We collect information necessary to run your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and verify your identity before payouts. We do not sell your data or share it with advertisers.

Our privacy commitments centre on transparency. We explain what data we gather, why we need it, how long we keep it, and what rights you have. We use industry-standard encryption to protect your payment details and personal information. Our servers may sit outside your jurisdiction, but we apply the same security standards globally.

This policy applies to all idngoal users, whether you access our platform via Android app, iOS browser, or desktop. It covers slots, live-dealer tables, sports markets, and all payment methods we support. If you have questions about your data, contact our support team through the in-app chat or visit our FAQ page

What data we collect on idngoal

We collect your email address, phone number, and a password you create. These details authenticate your idngoal account. We also collect your government-issued ID and, in some cases, proof of address during identity verification before your first withdrawal. This verification step is mandatory to prevent fraud and comply with financial regulations across Indonesia and supported jurisdictions.

We log your payment transactions when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers to mobile banking, local payment, online payment, e-wallet. We record the date, time, amount, and payment method. We retain this information to settle disputes, track account history, and prevent money-laundering activity. Your bank account details and e-wallet credentials never touch our servers; your payment provider handles that data directly.

We collect game activity logs — which slots you played, which live-dealer tables you joined, which sports or esports markets you placed predictions on, and your account balance after each transaction. These logs help us detect unusual account behaviour, investigate disputes, and improve your experience. We also collect your IP address and device information (e.g. Android version, browser type) for account security and fraud prevention.

Identity data

Government ID and proof of address. We collect this before your first withdrawal to verify you are the account holder and meet age/jurisdiction requirements.

Payment data

Deposit and withdrawal transaction records. We keep these to settle disputes and comply with financial regulations.

Game activity

Which games you access, bet amounts, results, and balance changes. We use this to investigate disputes and detect fraud.

Device and network

IP address, device type, browser version. We collect this for security and to prevent unauthorized access.

How we use your data on idngoal

We use your email and phone to send account updates, deposit confirmations, and withdrawal notifications. We use identity data to verify you before paying out winnings — this is a legal requirement for financial services. We analyse game activity to detect fraud, money-laundering, and account abuse. We do not use your data to build advertising profiles or sell it to third parties.

We may contact you about account issues, payment problems, or security concerns. We will never ask for your password or full payment credentials via email or chat. If we send you a message asking for sensitive information, it is not from us — do not respond.

We keep activity logs to settle disputes. If you disagree with a game result or withdrawal status, we review the server-side transaction record and game logs to investigate. This process typically takes several business days. We retain these records for up to five years to comply with financial regulations across the regions we serve — Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported areas.

Third-party processors and data sharing

We share payment data with our payment processors — the banks and e-wallet providers who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment transfers. These processors see deposit and withdrawal details necessary to complete transactions. They are bound by their own privacy policies and financial regulations.

We may share personal data with government authorities if required by law — for example, if you are involved in a fraud investigation or if we receive a valid legal subpoena. We do not share data with advertisers, data brokers, or marketing companies. We do not build profiles for behavioural targeting.

We use service providers for email delivery, server hosting, and security monitoring. These vendors sign data-processing agreements obligating them to protect your information and use it only to support our service. Our servers may be located outside your country; we apply consistent encryption and security standards globally.

Cookies and tracking on idngoal

We use cookies to keep you logged into your idngoal account across sessions. Essential cookies store your session token and language preference; these cannot be disabled without breaking your login. We do not use cookies to track you across other websites or build advertising profiles.

Our Android app does not use cookies; it stores your session token securely on your phone. Our iOS browser access works the same way. All devices use encrypted communication (HTTPS) so your data is protected during transmission.

Your rights regarding your data on idngoal

You have the right to access all personal data we hold about you. Submit a request through the in-app support chat or email us at the contact details in this policy. We will provide a copy of your data within thirty days.

You have the right to request deletion of non-essential data. We must retain identity, payment, and game activity logs for financial compliance (typically five years), so we cannot delete those. However, you can request deletion of marketing preferences or other non-essential information.

You have the right to correct inaccurate data. If your name, email, or phone number is wrong, contact support and we will update it. You have the right to lodge a complaint with your local data-protection authority if you believe we have misused your information.

Data retention and account deletion

We retain identity data indefinitely to prevent fraud and meet regulatory obligations. We retain payment and game logs for five years. We retain device and network logs for one year. If you close your idngoal account, we keep this data to investigate disputes and comply with law.

You can request account deletion by contacting support. We will close your account and mark it inactive. Your data remains in our systems for compliance purposes but will not be accessible through your login.

We at idngoal believe your data is yours. We protect it with encryption, we do not sell it, and we share it only with payment processors and authorities when required by law.

Changes to this privacy policy

We may update this policy periodically to reflect changes in our practices or regulations. We will notify you of material changes via email or in-app notice. Your continued use of idngoal after such notice constitutes your acceptance of the updated policy.

Contact us about your data

If you have questions about how we use your data, want to access or delete your information, or believe we have violated your privacy, contact our support team. Use the in-app chat on your Android app or iOS browser, or visit our FAQ pageWe aim to respond to data requests within thirty days. Services on idngoal are available only where local law permits. Players are responsible for verifying that their use of our platform complies with their own jurisdiction's applicable regulations, including data protection laws.